Released on: March 27, 2008, 10:48 am

Press Release Author: eGain Communications

Industry: Software

Press Release Summary: Madrid, Spain 27 March, 2008 -eGain Communications (OTCBB:
EGAN.OB), Cystelcom Sistemas and Verint will come together to present their latest
Contact Centre and Customer Service offerings at Cisco Expo 2008 in Madrid on 1 - 2
April (Stand 7).


Press Release Body: Madrid, Spain 27 March, 2008 -eGain Communications (OTCBB:
EGAN.OB), Cystelcom Sistemas and Verint will come together to present their latest
Contact Centre and Customer Service offerings at Cisco Expo 2008 in Madrid on 1 - 2
April (Stand 7).

This initiative, combines the forces of these three leading providers and is
designed to help organisations increase their contact centre performance, maximize
visibility and productivity of agents, improve sales and customer relationship
performance and deliver significant cost savings.

Cystelcom, Verint and eGain will each bring their unique Contact Centre solutions to
the visitors of Stand 7 at this Cisco event. Leveraging years of expertise and core
strengths in customer service, quality-monitoring processes, productivity
improvement, contact centre analysis/evaluation, these three vendors deliver
revenue-generating, cutting-edge solutions that meet the needs of large mobile
operators, content providers and contact centres and enable organizations to
optimize communication, improve business productivity, reduce costs and increase
customer satisfaction.

This conference gathers the most important CIO's in the Spanish market and will take
place in Madrid at Círculo de Bellas Artes, C/ Alcalá, 42 (Acceso por c/ Marqués de
Casa Riera), 28014 Madrid, España.
For more information about the event please see:
http://www.cisco.com/web/ES/expo/index.html


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About eGain
eGain (OTC BB: EGAN.OB) is a leading provider of multichannel customer service and
knowledge management software for in-house or on-demand SaaS deployment. For more
than a decade, the world\'s largest companies have relied on eGain to transform their
traditional call centres, help desks, and web customer service operations into
multichannel customer interaction hubs. Based on the Power of OneT, the concept of
one unified platform for multichannel customer interaction and knowledge management,
these hubs enable dramatically improved customer experience, end-to-end service
process efficiencies, increased sales, and enhanced contact centre performance.
Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves more than 800 enterprise customers worldwide. To find out more
about eGain, visit www.eGain.com or call the company\'s offices: London: +44 (0) 1753
464646; Dublin: +353 1 8373085; Netherlands: +31(0) 205708934; Italy: +39 2 46712239
and United States: +1 800 821 4358.

About Cystelcom Sistemas
Founded in 1993, Cystelcom Sistemas is a leading provider of intelligent
communications solutions for multi-channel contact centers and 3G telephony. As an
industry innovator, Cystelcom provides standalone and integrated back-office,
contact center and video contact center solutions that optimize communication,
increase business efficiency, reduce costs and increase customer satisfaction.
Cystelcom delivers revenue-generating, cutting-edge solutions and services that meet
the needs of mobile operators, content providers and contact centers. Cystelcom
solutions are built on unique, open technologies and leverage strategic
relationships with telecom operators, value-added technology providers and system
integrators. Cystelcom is headquartered in Madrid, Spain.

About Verint Witness Actionable Solutions
Verint® Witness Actionable SolutionsT was formed as a result of the company's
successful combination with workforce optimisation provider Witness Systems. Verint
Witness Actionable Solutions enables organisations to capture and analyse customer
interactions, improve workforce performance and optimise service processes in
contact centre, branch and back-office operations. With the industry's broadest
portfolio of innovative solutions for customer service analytics, workforce
optimisation, quality monitoring/full-time recording, workforce management,
eLearning, performance management and customer surveys, Verint Witness Actionable
Solutions helps companies uncover business trends, discover the root cause of
employee and customer behaviour, and power the right decisions to help ensure
service excellence and achieve continuous performance improvement across every
aspect of customer operations.

About Verint Systems Inc.
Verint Systems Inc. headquartered in Melville, New York, is a leading provider of
actionable intelligence solutions for an optimised enterprise and a safer world.
Today, more than 10,000 organisations in over 150 countries rely on Verint solutions
to perform more effectively, build competitive advantage and enhance the security of
people, facilities and infrastructure. Visit us at our website www.verint.com.



eGain EMEA media contact:
Hilary de Rover
eGain Communications Ltd
Tel: +44 (0) 1753 464689
Email: hderover@egain.com


Web Site: http://www.egain.com

Contact Details: 345 E. Middlefield Road
Mountain View, CA 94043
Phone: 650 230 7500
Fax: 650 230 7600
Email: pr@egain.com